How to Convert Shoppers to Buyers Using Video

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In this article, we’ll discuss how you might change, “I’m just looking” to “I’ll buy it!” We’ll talk about whether video does convert to higher sales or not, types of videos you might consider creating for products, and some of the strategies you might want to consider before starting. (An approximately 6 minute read)

Imagine you’re selling your product or service on your website. The visitor wants to buy, but instead decides to abandon the cart, leaving you without a sale. Why did they abandon the sale and what could have converted them to buy? These are questions every marketer will ponder at one time or another. There are several factors that can affect whether a potential buyer becomes a buyer, and one of which may be video.

Several of our clients have told us that the conversion rate of products they are selling on their website or on other retailing sites (like Amazon.com, etc.) have a significant increase in sales if the product listing includes a video. They have also shared with us that when an online video is watched at the point of potential purchase, the odds of a sale increase dramatically. They tell us that visitors who watch product videos are more educated and better informed about the product so they can be a more informed buyer.

If you sell products, you might wonder what type of video will help increase your odds of a buy at the point of purchase. Let’s discuss a few video options that may be useful in increasing conversion rates. These types of video can work if used by a small business or big business, and anything in between.

  • How It’s Made. People want to know how something is made, and more importantly, they love to watch it happen. How many times have you been intrigued by a video illustrating the manufacturing process?
  • Durability Test Video. This type of video shows the consumer how well a product will stand up to abuse over time. This might be a good one to place on your product page to increase purchases, particularly with those buyers who are concerned about whether the product is sturdy enough for them.
  • Location Tour. This type of video will incorporate the product in a space that it would be expected to be found. For example, a door manufacturing company like Dayoris Doors might want to create a video that shows design elements that fit into a specific type of room. By showing the fashionable side of the product, buyers are more likely to make a high-end purchase.
  • How to. Some products simply need some instruction. Whether it’s a how to assemble, how to use, or how to wash/maintain/store…the list goes on. These types of videos can apply to single products, multiple products, or entire product lines.
  • Competing Products. If you ever want to show how one product compares to another, this might be a good way to do it. Just make sure you’re following the legal protocol before you make too many claims.
  • The Reveal. Some products warrant a reveal video…like technology products or fashion products. Imagine your business fans wanting to know more about an upcoming product line that you’re about to release. Now might be a good time to create and post a Reveal Video.

Whichever video you choose, make sure people are watching a video that you have created and tells the viewer what you want them to learn and know. Video Marketing is a powerful tool to use when moving product, and many business owners have told us that they’ve been happy with the effects of video on product sales.

Once you’ve identified what type of video you’d like to create, you might want to consider the video strategy you want to use to convert visitors into buyers with your video. Video can potential buyers to paying buyers by using a few strategies.

You have seconds to get the viewer engaged and interested. Once they’ve passed that point, they will either finish the video or make a decision to leave it.

You want to make sure you’re in the crowd that keeps the viewer engaged. There are few things to consider when creating engaging video. First, how ‘salesy’ do you want your video to be? That was a trick question. If you’re looking to have engaging content, ‘salesy’ is not the way to go. People do not want to be sold to, they want to be educated and guided to the right decision (whether that’s to buy or decide not to buy). You might also be surprised that sales videos typically need to be short to get the point across and move on. BUT, an educational video might end up being longer and more engaging… these videos are typically longer than the traditional 30 seconds. They tend to last 2, 3, even 5 minutes (depending on how engaging it is). Longer videos also get shared more, leading to a reinforced brand and improved word-of-mouth marketing.

Here’s an example of a longer video that has a little more story to it.

Creating longer videos can be tricky, but we love to come up with some awesome content ideas that you’ll be able to share and have shared. Contact us if you’d like some ideas!

Manufacturer Product Marketing Videos & Increased Sales

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At Plum, we’ve shot and edited several manufacturers product videos to help them market their products to retailers and end users. While most manufacturers use a wide range of techniques to market and sell their products, only a few use video as a driver for business. We believe in creating high quality video that tells a story about the manufacturing process and the benefits of the finished product. For the purpose of this blog, we’re sharing a few ways a manufacturer should be using video to show what their product is, how it’s produced, and how it’s used.

Process Video. This type of video is created to illustrate the full production and manufacturing process is completed. Usually this means showing manufacturing from start to finish and how the product is put together. This is also where you’d highlight that your products are made in the USA or illustrate how the production line works together to create a high quality product. We recommend this video be approximately 90-seconds in length to ensure you show all the important qualities of your process and product. Keep in mind, the best marketing campaign videos tend to be shorter in nature, yet adequately inform the viewer.

Social Media. Manufacturing companies also need to feed their social media funnel. Plum will work with the marketing team, sales team, and management to ensure the messaging matches the appropriate branding components for consistency. Most manufacturers don’t think of social media as a way to sell, but by selling to the end user about their unique selling proposition and the benefits of their product, manufacturers can pull sales through the distribution channel without relying on retailers or distributors. By using social media, manufacturers can create a strong first impression and increase engagement.

Hiring? Whether the company is just starting out or has been around for awhile, capturing and retaining the best employees is critical to its success. Whether the company finds new employees through email marketing or various hiring websites, it’s critical to craft the perfect message to the target audience. We recommend featuring a career video on the company’s career page that can differentiate you from other manufacturers.

Demos. If you’ve already shown the production process, the next step is to show how the product works. That’s where manufacturing marketing works best. We recommend creating a video marketing campaign that illustrates how the product works and the benefits it solves. We also recommend that it highlights the pain points that relate to the end user, even at a high level. By digging into the pain and costs of not purchasing the product, a video can help the buyer know whether the product is right for them. If possible, when seeking any type of video production services, we recommend you ask to see how they’ve helped other manufacturers describe the most important pain points the buyer might face and show how each one is solved after purchase. This can be shown on a website, direct marketing, emailing, or trade shows. Here’s an interesting example of a demo video.

Video Reviews. Our clients have shared with us that there seems to be a point of differentiation when someone buys. When a product has a supporting video, they tell us that sales are greater than those products without video. On the other hand, when a product has a testimonial video, sales increase even more. What they tell us is that video helps a buyer understand what a product is and how it works, but a testimonial will help a buyer know that someone was happy after their purchase and was comfortable sharing their experience with others via video. While we’d love to shoot that testimonial professionally, it can be just as powerful when shot by the customer him- or her-self on their phone or webcam. The results are positive either way… it’s just a matter of how professional the manufacturer wishes to appear. Below is a nice video review for a legal office…but same rules apply for any manufacturer.

Referral Requests. Many times it’s helpful to ask an existing client for a referral. Why not ask via video? As a manufacturer, you could shoot a short video asking an existing client for a referral. It might sound something like, “Hi there! You recently shared with us that you felt your purchase was a positive experience. Why not share that experience with others? We love referrals! In fact, great referrals are someone like…(describe who). If you can think of anyone who fits this description, would you mind emailing me their contact information? I can mention your name, or go without mentioning it, just let me know.” This is a simple, consistent message that can be sent out after every positive customer experience.

5 Ways to Use Video to Market Your Business

We hear it all the time. “I know I need to create video to help us online, but what do I create?” While it may be difficult for some to come up with ideas, we’ve seen hundreds of ideas. So if you’re having a tough time, give us a call and we can help you come up with a few. More importantly, what type of video content will provide the best return on your time and investment?

Let’s begin with how your customers research and make buying decisions. Most of the time customer acquisition and customer buying habits are similar. Customers start out not knowing who you are or if you’d be someone they should call or visit. If they become aware of you, they may become aware of how you might be able to solve their problem or improve their life somehow. Then, they start to do some research. They find other companies who can do the same type of work and decide on the one, two, three or more to contact to get an idea of who might be the best fit for them. Once they’ve done all the research, they pick up the phone and make the call. Once they’re a customer, you begin the trek of retaining them by keeping them happy.

We think there’s more to video than just creating it. We believe there has to be a long- and short-term plan to creating and using your video. One of the most important factors is knowing how you’ll measure success and whether it is worth the investment. Sometimes, in our meetings, we tell our prospective clients that creating a video isn’t worth the investment based on what they need, how they are measuring success, and how they’ll implement the strategy. If we find it is worth the time and effort, we talk about how it will be used. Knowing how it will be used is critical to the success of a video. Let’s dig into the types of video and how it can be used.

Educational Blog-Style Video Content

Educational Videos or Topical Videos are simply short videos that answer a specific question someone might want to know the answer to. We typically see this type of content with professional service businesses. Think financial planners, attorneys, estate planners, fitness trainers, etc. If there’s education to be sought by your prospective client/customer, this is the type of video you should consider pursuing. The other thing to consider when creating this type of video is what is the problem you’re trying to solve? For example, if you’re a financial planning firm and people want to know answers to questions regarding their money, if they find you to be highly knowledgeable and trustworthy, they’re more likely to make the call. So educational content is typically used for those who want to convey a high level of trust and illustrate a depth of knowledge.


Explainer Videos (Live Action &/or Animated)

Explainer videos are just that…they explain what a product or service is and helps the buyer understand how they should use it. These can also be referred to as a demonstration video. If you’re trying to connect with the viewer (on a more personal level), you might consider using a live action video. For example, in the video below, this product explainer video helps the viewer understand the problem it solves, how to set it up, and who might purchase it. This is the type of video you might need if you were trying to help someone make a decision. They’ve landed on your page or they’ve spoken to you already, have enough information to be informed and now they want to understand a few more details. These types of videos typically live on a website homepage (landing page) or YouTube or anywhere someone might discover your product/service by searching for it (don’t forget about Amazon).


Location Tour Video

Sometimes your space is so beautiful and captivating, it becomes important to show it off in a video. For example, in this dental practice, it’s one thing to say, “I’m great with kids!” but it’s whole other level to show how cool your space is and how cool you can be with the kids. That’s what this dentist in Port Saint Lucie did with this video. Notice how he shows off the space talks about how much kids love it? Notice how the kids are having a great time while visiting the dentist? What you don’t know is that they sometimes have a hard time getting the kids to leave after they’ve had their checkup! What a problem to have, right?


Video Reviews (or Testimonials or Customer Story Videos)

In most cases, when a customer is happy they don’t always tell everyone, but they should. Why would they want to hide great service? Well, it’s just not as easy as that. You have to ask them. Ask your best customers, your best advocates, to tell their story about how you helped them. They will most likely be happy to do it. Take this example of how one company helped Bill reduce his debts by negotiating with the debt collection company on his behalf. By listening to his story, one can understand how stressful it must have been to live through the experience before they negotiated on his behalf. Video reviews should be used when the prospective buyer is about to buy, meaning, one of the last steps of the buying process. This might mean after a website visit you could follow up with one of these videos or on the testimonial section your website.


Commercial Video

Commercial videos hammer home the point, “You should buy this.” It’s direct advertising and typically pushes the viewer to take some form of action. This can be done directly, softly, or through stories, but are highly effective. This type of video is typically shorter in nature and appeal to as wide of an audience as possible. This is a video that should push a viewer into your sales funnel. It is critical to target your audience as directly as possible while using this type of video because if it shows up in front of the wrong audience, you’ll have a zero return on the investment of time or dollars. Speaking the language of the viewer becomes critical as well. The example here is the Tater Gator. This was used on end caps and websites where the product was sold to help the viewer understand what the product does and how to use it.

When you’re choosing which video to create, remember to think about why you’re doing it. If you are doing it to get your name out there, we highly recommend you stop what you’re doing and ask yourself how you’ll measure it’s success. If you are not sure how to do that, ask us. We’ll be happy to share with you a few of our tips to know whether it’s worth your time, money, and energy to take on a video project. Sometimes doing what you’ve been doing is just fine…and sometimes it’s time to elevate your game. Have more questions? Give us a call and we’ll be happy to answer any questions you have!

SOURCE: Demo Duck. https://demoduck.com/video-for-business/

Product Videos: How Much Can They Really Impact Marketing?

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Product videos have become an essential aspect to any marketing strategy. Videos appear in 70% of the top 100 search results, and viewers are at least 50% more likely to buy a product after watching a video for it. The business community is learning the importance of this for their marketing…and they are getting smarter and more creative to boot.  The best part, this leads to more interesting ads for consumers to watch. Not a bad thing!

Online video is so popular because people would much rather watch a video about a product than read about it…and video manages to span every demographic. Even if someone can’t read, they can still get the information a company wants to give them from a video.

Companies that normally only sell parts are posting how-to videos to their websites to attract customers, and to show them how to use the parts that they have bought. Here’s the cool part, people who start watching these types of video tend to stay on the site a little longer (maybe to the end of the video). Goole likes that. This tell Google that people are interested in the stuff on this website and therefore gives that site a bit more ‘search engine juice.’  Add to that, the ability to share the video to multiple social media sites further increases the reach, and the affect of a marketing video.

You should know, however, simply uploading a video to a company’s website or YouTube channel doesn’t always work. Increasingly, creative companies are making their videos interactive, so that customers can click on something in the video that takes them to a corresponding web page. This is usually done on YouTube to bring the viewer to their site.  Some companies are even using Facebook Live to capture potential client’s attention.  It’s critical that any of the services you use work on mobile devices as well, since many customers do most of their ad viewing on their cell phones or tablets.

One of the important things we do when making video is to incorporate the needs and wants of the client in the video. Novel idea, right? So many production companies try to bulldoze their way to create the video they want, but why can’t we just create what the clients wants? That’s our philosophy. When the client gets to add their needs into the video, they’re more likely to share it and show it off! That’s good for us…and good for them. Does it convert to product sales? Many times it does. When the video does a great job of highlighting why someone needs the product and clearly explains the result of using the product, more units will sell.

With product videos, placement is the key. Our clients currently place their videos on endcaps in retailers nationwide in order to catch prospective buyers in the moment of buying. When using video online, the best part is that one can now customize who sees the video based on their location, demographic, and recent purchases or items they’ve viewed online. This increases sales because the type of individual who might need the product will see the video, making it a relevant item to them. To simplify, doing this makes their videos more relevant to the people who live in an area, fit a demographic and have already researched similar items. That’s effective!

Key Takeaway: Remember when considering making a marketing video for a product: Hire a professional! They are there for a reason. Local video production companies are the best for this. They know the area well and how to maximize locations, spaces, and how to show off your product in just the right manner. They should show the product from several angles while highlighting the product’s best features! You might even try to include people who know a lot about the product, such as current customers.

Video marketing is fast becoming an essential tool to a good marketing campaign. Take advantage of it now, before any competition does!

Don’t Think You Need to Invest In Video? Time and Again We Help Businesses Avoid These Mistakes!

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How is it that in 2017 video is absolutely crushing the other forms of media…and some still refuse to use it? I know, I know…Crazy right? I’m sure you’re not doing thinking these things…but just in case, let’s go through a few reasons why it’s time to invest in that website video.

  • Missing Out on Loyalty. First off, your customers love you, right? Right. We know this because of studies like this that tell us the probability of selling to an existing customer is somewhere between 60% to 70% (HelpScout)…which is so much higher than the 5% to 10% chance of selling to a brand new customer. Since your existing customers love you, why wouldn’t you give them a reason to tell others? Some clients like to create videos that are educational and entertaining…making them shareable. By posting a video, you allow your existing customers the ability to share your greatness… just remember, you don’t want to sell in this video, you’re showing your greatness a different way: giving information that’s useful.
  • Forgetting to Remove Confusion! What if you sell a product or service that is a bit more complicated? What if your product or service could easily be explained with a short video versus text? Most people are too lazy to read any more. So much so, I’m a bit surprised you’re reading this! Most people would prefer to click the video than read text. Give them something to watch! Here are couple of examples:

MicroPop

Tone-Y-Bands

 

  • Losing the SEO Game. If people are searching for you online, will they find you on Google? Google OWNS YouTube and loves video. You’ve probably already started to notice the video search results that sometimes pop up when you search for how to do something. For example, if you were to search “How do I unclog a dishwasher?” You’ll notice that the top non paid search result is a video. Hmmm. Makes you think a little, doesn’t it? What questions need answers that your potential (or existing) customers might be searching for? While video isn’t the only answer to SEO, it’s certainly a powerful one!
  • Conversion is Too Low. What’s your conversion rate? If you sell products, a video helps the viewer decide whether to buy the product. In fact, StacksandStacks.com, “an e-retailer of home storage and organizational products said that when a consumer views a product video, that consumer is 144% more likely to add that product to her cart than a consumer who watches no video”  That’s astounding!  Even our own clients have told us that their products sell out faster and need to be replenished more often when the product is displayed with a video running next to it in stores. And, if we go back to our previous point, if consumers are on a website viewing a video, they’re on the site longer…leading to better SEO. Google seems to love it when people stay on a website longer. We think it’s because Google algorithms say, “Hey, people arrive here and stay here….this site must be good!”
  • Inconsistent Training. Have you hired a new employee? When you do, do you spend hours teaching them all that boring stuff you have to go through? Here’s an opportunity to have your new employee watch something that is more engaging and useful. An on-boarding or training video will help a new employee learn about the culture of the business and review all important points in a consistent way…and you can be sure that every new employee hears and sees the same information presented in the same way. Consistency! One of the keys to Human Resources!

If any of these items helped you make the next step toward creating a video for your business, great! If you’re not sure what your next step is, that’s ok…just fill out the form to the right. We can answer any questions you have and point you in the right direction. Even if you don’t use us, we hope this helped.

 

 

Source:
Photo Source: Pixabay.com
2017, April 19. Convince and Convert website.  http://www.convinceandconvert.com/content-marketing/you-need-to-invest-in-video/

Does Video Provide an ROI?

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Did you know that Digital Video is a very powerful tool in business? Ever notice the games on your iPad or iPhone? Many of them are now using video to advertise to you. Why is that? Because it works.

Product Videos

Video about a product is usually ‘to the point.’ In fact, the most effective videos that are about a product are under 2 minutes. These videos typically contain information that will help a prospective buyer make buying decisions. They include the benefits clearly and support all other material a possible buyer might encounter. Do you want to improve a possible buyer’s chances of buying? The location of the video within the website is more effective if placed near the purchase or buy now button. Once someone has watched the video, he or she should feel confident in making the purchase. If so, you don’t want them looking far for the button to purchase (or phone number, if this is your call to action).

How do you know if Video works?

Good researchers know that calculating cause and effect takes data. Pure data. If you’re going to do a video, you’ll want to know, did it work? One way to determine this is to do some testing before posting the video on your website and after posting the video to your website. Here are a couple of steps to consider: Pre-Test. Measure current data. How long do potential customers stay on a page? Typically people stay on a home page for just enough time to determine – Is this who I was looking for? Can they do what I need them to do? Do they provide the level of professionalism I’m looking for? Can you do the job? Can I trust you? More time on your site may equate to level of comfort and may lead to more sales. But how will you know unless you measure it before and after? Here are some stats that support having online video:

  • 188.2 Million People in the US watched 52.4 Billion Online Content Videos in December 2013. (Source: http://www.invodo.com/resources/statistics/)
  • Professionally produced video optimized for eCommerce outperforms user-generated video (UGC video) by 30%, delivering a 24.7% lift as compared with an 18.7% lift for the UGC video. (Source: http://www.invodo.com/resources/statistics/)
  • 93% of marketers used video for online marketing in 2013. (Source: http://www.emarketer.com/Article/Barriers-Tumble-Video-Marketing-Adoption-Grows/1010374)
  • Mobile is important too! 72.1 million US Smartphone users watched video on their devices at least monthly in 2013. This is expected to rise to 86.8 million, more than a quarter of the US population, in 2014. (Source: http://www.emarketer.com/Article/Long-Form-Video-Content-Rivals-Short-Even-on-Smartphones/1010492)
  • 51.9% of Marketing Professionals worldwide cite video as the type of content with the best ROI. (Source: http://www.emarketer.com/Article/Which-Content-Marketing-Tactics-Best-ROI/1009706)

While we may be biased, the stats are now screaming out, “Use Video!!” If you have any questions or comments, please leave them here, or contact us directly.